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Front Desk Academy: Mastering the Essentials of Reception Excellence
Welcome to Front Desk Academy, your gateway to becoming the essential face of any thriving practice!
In this dynamic course, you'll master Customer Service and Hospitality to enhance patient interactions, along with effective strategies to Prevent Burnout in fast-paced environments. We focus on sharpening your Professionalism, ensuring you emerge as a confident, organized, and empathetic front desk expert.
Dive into practical skills such as Insurance Basics, Telephone Etiquette, and Money Handling, all while maintaining HIPAA and PCI Compliance. You'll also learn to expertly manage Referrals, Medical Records Requests, Document Management, and More!
Whether you're starting your career or a seasoned star, this course empowers you to shine as the first point of contact with poise, confidence, and efficiency!
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