Ready to take your
Patient Care Coordinator skills to the next level?
Join Mara Shorr and PCCs from around the country in an exclusive coaching group where you will learn industry secrets, get answers to your questions, and share experiences with others in your same role.
ENROLLJoin Our Community
Master your surgery booking skills and fill your doctor's schedule
Learn how to:
- Respond to leads and book qualified consults
- Convert more consults to surgery
- Overcome pricing objections
- Communicate effectively through mirroring and adapting to your patient's personality style
- Stay organized in a fast-paced office
Space is limited!
Coaching groups are small and intimate to maximize interaction and engagement with the instructors and other attendees.
ENROLL TODAY!What's included in the program...
Group Coaching
The 6-week program includes:
- Weekly hourlong sessions on a range of topics essential to the PCC role
- Facilitated group discussions with PCCs from across the country
- Homework assignments to reinforce the concepts learned each week
You’ll finish each session with practical solutions to achieve the results you want.
Tools and Templates
Get access to useful tools and templates developed by PCC experts to help you streamline and track your surgery booking pipeline. We'll provide you with and teach you how to effectively use:
- Talk tracks and phone scripts
- Intake forms
- Lead and consult tracking spreadsheets
- Email templates
- Cheat sheets, and more...
These are easy to implement and will make your life easier!
PCC Community
Join a growing group of Patient Care Coordinators from across the country with a range of backgrounds, practice settings, and experience.
- Ask questions and get advice from colleagues
- Share success stories
- Grow your professional network
Who knows, you might make some friends, too!
Program Schedule
- Week 1 - What it Means to be a Patient Care Coordinator
- Week 2 - Mastering the Initial Contact
- Week 3 - Standout Consultations and Presenting the Surgical Quote
- Week 4 - The Art of the Close and Handling Objections
- Week 5 - Keys to Effective Follow Up
- Week 6 - Measuring and Demonstrating Success
MEET YOUR INSTRUCTOR
Mara Shorr
Mara Shorr is a seasoned professional when it comes to the aesthetic practice management arena. She has spent nearly 15 years guiding practices across North America toward their strongest operational, administrative, and financial health. Mara's award-winning techniques have helped lead her teams to win the prestigious 2018, 2019, and 2021 "Best Practice Management Company" awards from The Aesthetic Guide AND the 2017 to 2023 "Top Aesthetic Service Provider/Top CEO" Awards from Aesthetic Everything. She has served as an editorial board member for DERMASCOPE magazine, writes for numerous aesthetic industry publications, and is a respected international speaker and key opinion leader for nearly a dozen aesthetic industry conferences annually, as well as a proud textbook chapter author for The Business of Plastic Surgery: Volume 2.
"More sessions please! I loved the PCC seminars! I found the coaching to really help improve my communication with patients and my doctor."
- Perri, Aesthetic Plastic Surgical Institute
"I feel confident, and very appreciative of all the learning tools and the interaction with the other coordinators. I learned new ways to approach challenges and discovered a different outlook on my position. It's exciting."