Ready to take your
Patient Care Coordinator skills to the next level?
Join Mara Shorr and other PCCs from around the country in an exclusive coaching group where you will learn industry secrets, get answers to your questions, and share experiences with others in your same role.
Register TodayJoin Our Community
Master your surgery booking skills and fill your doctor's schedule
Learn how to:
- Respond to leads and book qualified consults
- Convert more consults to surgery
- Overcome pricing objections
- Communicate effectively through mirroring and adapting to your patient's personality style
- Stay organized in a fast-paced office
Space is limited!
Coaching groups are small and intimate to maximize interaction and engagement with the instructors and other attendees.
Register TodayWhat's included in the program...
Group Coaching
The 6-week program includes:
- Weekly hourlong sessions on a range of topics essential to the PCC role
- Facilitated group discussions with PCCs from across the country
- Homework assignments to reinforce the concepts learned each week
You’ll finish each session with practical solutions to achieve the results you want.
Tools and Templates
Get access to useful tools and templates developed by PCC experts to help you streamline and track your surgery booking pipeline. We'll provide you with and teach you how to effectively use:
- Talk tracks and phone scripts
- Intake forms
- Lead and consult tracking spreadsheets
- Email templates
- Cheat sheets, and more...
These are easy to implement and will make your life easier!
PCC Community
Join a growing group of Patient Care Coordinators from across the country with a range of backgrounds, practice settings, and experience.
- Ask questions and get advice from colleagues
- Share success stories
- Grow your professional network
Who knows, you might make some friends, too!
Program Schedule
Classes meet on Tuesdays from 3:00 - 4:00 pm ET for six weeks.
- Week 1 - January 28th | What it Means to be a Patient Care Coordinator
- Week 2 - February 4th | Mastering the Initial Contact
- Week 3 - February 11th | Standout Consultations and Presenting the Surgical Quote
- Week 4 - February 18th | The Art of the Close and Handling Objections
- Week 5 - February 25th | Keys to Effective Follow Up
- Week 6 - March 4th | Measuring and Demonstrating Success
MEET YOUR INSTRUCTOR
Mara Shorr
Mara Shorr is a seasoned professional when it comes to the aesthetic practice management arena. She has spent nearly 15 years guiding practices across North America toward their strongest operational, administrative, and financial health. Mara's award-winning techniques have helped lead her teams to win the prestigious 2018, 2019, and 2021 "Best Practice Management Company" awards from The Aesthetic Guide AND the 2017 to 2023 "Top Aesthetic Service Provider/Top CEO" Awards from Aesthetic Everything. She has served as an editorial board member for DERMASCOPE magazine, writes for numerous aesthetic industry publications, and is a respected international speaker and key opinion leader for nearly a dozen aesthetic industry conferences annually, as well as a proud textbook chapter author for The Business of Plastic Surgery: Volume 2.
"Mara was great, and I really enjoyed the input from all the other course participants. That's where I got a lot of value from the course; hearing different perspective and approaches from other groups, gaining perspective on what others consider "best practices" and leveraging some of the ideas that have worked for others."
- Drew, Greenville Facial Plastic Surgery
"After taking the PCC course, I feel more confident in calling and working with our leads. I learned a lot with Mara. She was a great teacher, and I loved how she included articles and excel sheets as tools to help us."
- Morgan, Hagopian Plastic Surgery
Patient Care Coordinator Group Coaching
6-Week Program
$1,800
Classes are in session on Tuesdays at 3:00 pm ET / 12:00 pm PT on the following dates:
- January 28th
- February 4th
- February 11th
- February 18th
- February 25th
- March 4th